Privacy Policy
MINZO PRIVACY POLICY
At Minzo our mission is to improve people’s lives with top quality auto repair and maintenance services, providing a platform to help you obtain such services at your preferred location. To do that, we need to collect, use, and share some of your personal information. This “Privacy Policy” is meant to help you understand how Minzo does that and how to exercise the choices and rights you have in your information.
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The Scope of This Policy
This policy applies to all Minzo users, including Customers and Providers (including Provider applicants), and to all Minzo App and services, including our websites, features, and other services (collectively, the “Minzo Platform”). Please remember that your use of the Minzo Platform is also subject to our Terms of Use.
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The Information We Collect
When you use the Minzo Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third party services, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:
- Customers: We may collect your device’s precise location when you open and use the Minzo App, including while the app is running in the background from the time you request auto services until it ends.
- Providers: We may collect your device’s precise location when you open and use the Minzo App, including while the app is running in the background when it is in provider mode. We also collect precise location for a limited time after you exit Provider mode in order to detect auto service incidents, and continue collecting it until a reported or detected incident is no longer active.
- The login option limits data collection in that we only capture the User’s name and email address at login. We do not collect any other information.
- We value the privacy of User’s and keep their email private and do not make it visible to any other User of the Minzo Platform, except as provided in Section 4 below (How We Share Your Information).
- We do not collect your information at login for advertising purposes without your consent.
- Information to make the Minzo Platform safer, like background check information for Providers;
- Information about your participation in third party programs that provide things like insurance coverage and fraud detection information;
- Information to operationalize loyalty and promotional programs, such as information about your use of such programs; and
- Information about you provided by specific services, such as demographic and market segment information.
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How We Use Your Information
We use your personal information to:
- Provide the Minzo Platform;
- Maintain the security and safety of the Minzo Platform and its users;
- Build and maintain the Minzo community;
- Provide customer support;
- Improve the Minzo Platform; and
- Respond to legal proceedings and obligations.
Providing the Minzo Platform. We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we may use your personal information to:
- Verify your identity and maintain your account, settings, and preferences;
- Connect you to your auto services and track their progress;
- Calculate prices and allow Providers to directly process payments with Customers;
- Allow Customers and Providers to connect regarding their auto service and to choose to share their location with others;
- Communicate with you about your auto service and experience;
- Collect feedback regarding your experience;
- Facilitate additional services and programs with third parties; and
- Operate contests, sweepstakes, and other promotions.
Maintaining the Security and Safety of the Minzo Platform and its Users. Providing you a secure and safe experience drives our platform, and on our apps. To do this, we use your personal information to:
- Authenticate users;
- Verify that Providers and their equipment and machinery meet safety requirements;
- Investigate and resolve incidents, accidents, and insurance claims;
- Encourage safe auto service behavior and avoid unsafe activities;
- Find and prevent fraud; and
- Block and remove unsafe or fraudulent users from the Minzo Platform.
Building and Maintaining the Minzo Community. Minzo works to be a positive part of the community. We use your personal information to:
- Communicate with you about events, promotions, elections, and campaigns;
- Personalize and provide content, experiences, communications, and advertising to promote and grow the Minzo Platform; and
- Help facilitate donations you choose to make through the Minzo Platform.
Providing Customer Support. We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:
- Investigate and assist you in resolving questions or issues you have regarding the Minzo Platform; and
- Provide you support or respond to you.
Improving the Minzo Platform. We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:
- Perform research, testing, and analysis;
- Develop new products, features, partnerships, and services;
- Prevent, find, and resolve software or hardware bugs and issues; and
- Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.
Responding to Legal Proceedings and Requirements. Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.
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How We Share Your Information
We do not sell your personal information. To make the Minzo Platform work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.
- Personal identifiers, such as your name, address, email address, date of birth, government identification number (such as social security number), driver’s license information, mechanic’s license number, vehicle information, and car insurance information;
- Commercial information, such as auto service information, Provider/Customer statistics and feedback, and Provider/Customer transaction history;
- Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers; and
- Location data.
- Maintaining and servicing your Minzo account;
- Processing or fulfilling auto services;
- Providing you customer service;
- Processing Customer transactions;
- Processing Provider applications;
- Verifying the identity of users;
- Detecting and preventing fraud;
- Processing insurance claims;
- Providing Provider loyalty and promotional programs;
- Providing marketing and advertising services to Minzo;
- Providing requested last-minute services;
- Providing analytics services to Minzo; and
- Undertaking internal research to develop the Minzo Platform.
- Comply with any applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable governmental request;
- Respond to legal process (such as a search warrant, subpoena, summons, or court order);
- Enforce our Terms of Use;
- Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or
- Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third-parties, or the public as required or permitted by law.
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How We Store and Protect Your Information
We retain your information for as long as necessary to provide you and our other users the Minzo Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as auto services for at least ten years to ensure we can perform legitimate business functions and in compliance with any applicable laws. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below.
We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.
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Your Rights And Choices Regarding Your Data
As explained below, Minzo provides ways for you to access and delete your personal information as well as exercise other data rights that give you certain control over your personal information.
A All Users
Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the Minzo Platform.
Text Messages. You can opt out of receiving commercial or promotional text messages by emailing us with the subject line OPT OUT OF COMMERCIAL OR PROMOTIONAL TEXT MESSAGES to info@minzoauto.com. Please include your full name and telephone number in the opt out email. You may also opt out of receiving all texts from Minzo (including transactional or relational messages) by emailing us with the subject line OPT OUT OF ALL TEXT MESSAGES to info@minzoauto.com. Please include your full name and telephone number in the opt out email. Note that opting out of receiving all texts may impact your use of the Minzo Platform. To re-enable texts you can email us with the subject line START TEXT MESSAGES to info@minzoauto.com. Please include your full name and telephone number in the re-enable email.
Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Minzo Platform (such as receiving a notification that your auto service provider has arrived).
Profile Information. You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.
Location Information. You can prevent your device from sharing location information through your device’s system settings. But if you do, this may impact Minzo’s ability to provide you our full range of features and services.
Cookie Tracking. You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of the Minzo Platform.
Do Not Track. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. The Minzo Platform does not currently support Do Not Track requests at this time.
Deleting Your Account. If you would like to delete your Minzo account, please follow the directions in our privacy page. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.
- The categories of personal information we have collected about you;
- The categories of sources from which the personal information is collected;
- The business or commercial purpose for collecting your personal information;
- The categories of third parties with whom we have shared your personal information; and
- The specific pieces of personal information we have collected about you.
- Complete your transaction;
- Provide you a good or service;
- Perform a contract between us and you;
- Protect your security and prosecute those responsible for breaching it;
- Fix our system in the case of a bug;
- Protect the free speech rights of you or other users;
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.);
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interests that adheres to all other applicable ethics and privacy laws;
- Comply with a legal obligation; or
- Make other internal and lawful uses of the information that are compatible with the context in which you provided it.
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Children’s Data
Minzo is not directed to children, and we don’t knowingly collect personal information from children under the age of 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us at info@minzoauto.com.
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Links to Third Party Websites
The Minzo Platform may contain links to third-party websites. Those websites may have privacy policies that differ from ours. We are not responsible for those websites, and we recommend that you review their policies. Please contact those websites directly if you have any questions about their privacy policies.
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Changes to This Privacy Policy
We may update this policy from time to time as the Minzo Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the Minzo Platform or by some other method of communication like email. When you use Minzo, you are agreeing to the most recent terms of this policy.
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Contact Us
If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us at info@minzoauto.com.
A Information You Provide to Us
Account Registration. When you create an account with Minzo, we collect the information you provide us, such as your name, email address, phone number, and birth date. You may choose to share additional info with us for your Customer profile, like your photo or saved addresses (e.g., home or work), and set up other preferences (such as your preferred pronouns).
Provider Information. If you apply to be a Provider, we may collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number (such as social security number), driver’s license information, mechanic certification/license, vehicle information, and car and liability insurance information. Depending on where you want to provide services, we may also ask for additional business license or permit information. We may need additional information from you at some point after you become a Provider, including information to confirm your identity (like a photo).
Ratings and Feedback. When you rate and provide feedback about Customers or Providers, we collect all of the information you provide in your feedback.
Communications. When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.
B Information We Collect When You Use the Minzo Platform
Location Information. Great auto services start with an easy and accurate reservations/bookings. The Minzo Platform collects location information (including GPS and WiFi data) differently depending on your Minzo App settings and device permissions as well as whether you are using the platform as a Customer or Provider:
Login Information:
Usage Information. We collect information about your use of the Minzo Platform, including service information like the date, time, destination, distance, type of service, payment, and whether you used a promotional or referral code. We also collect information about your interactions with the Minzo Platform like our apps and websites, including the pages and content you view and the dates and times of your use.
Device Information. We collect information about the devices you use to access the Minzo Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 5G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens.
Communications Between Customers and Providers. We may work with a third party to facilitate phone calls and text messages between Customers and Providers with or without sharing either party’s actual phone number with the other. While we use a third party to provide the communication service, we collect information about these communications, including the participants’ phone numbers, the date and time, and the contents of SMS messages. For security purposes, we may also monitor or record the contents of phone calls made through the Minzo Platform, but we will always let you know we are about to do so before the call begins.
Cookies, Analytics, and Third Party Technologies. We may collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third party technologies to understand how you navigate through the Minzo Platform and interact with Minzo advertisements, to make your Minzo experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Minzo Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the Minzo Platform.
C Information We Collect from Third Parties
Third Party Services. Third party services provide us with information needed for core aspects of the Minzo Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your Minzo experience. These third party services include background check providers, insurance partners, marketing providers, and other businesses. We obtain the following information about you from these third party services:
Referral Programs. Friends help friends use the Minzo Platform. If someone refers you to Minzo, we will collect information about you from that referral including your name and contact information.
Other Users and Sources. Other users or public or third-party sources such as law enforcement, insurers, media, or auto service providers may provide us information about you, for example as part of an investigation into an incident or to provide you support.
A We Do Not Share Your Information
At login, we limit data collection to the User’s name and email address at login. We do not collect any other information, except as provided in this Section 4 so as to provide effectively the services of the Minzo Platform.
We value the privacy of User’s and keep their email private and do not make it visible to any other User of the Minzo Platform, except as provided in Section 4 below.
We do not collect your information at login for advertising purposes without your consent.
B Sharing Between Minzo Users
Customers and Providers.
Customer information shared with Provider: Upon receiving an auto services request, we may share with the Provider the Customer’s service location, name, profile photo, rating, Customers statistics (like approximate number of auto services requests and years as a Customer), and information the Customer includes in their Provider profile (like preferred pronouns). Upon arrival at the service destination and during the delivery of auto services, we share with the Provider the Customer’s destination. Once the service is finished, we also eventually share the Customer’s rating and feedback with the Provider. (We remove the Customer’s identity associated with ratings and feedback when we share it with Providers, but a Provider may be able to identify the Customer that provided the rating or feedback.)
Provider information shared with Customer: Upon a Provider accepting a requested service, we may share with the Customer the Provider’s name, profile photo, preferred pronouns, rating, real-time location, and the vehicle make, model, color, and license plate, as well as other information in the Provider’s Minzo profile, such as information Providers choose to add (like favorite cereal or color) and Provider statistics (like approximate number of auto services provided and years as a Provider).
We help Customers and Providers communicate with one another to arrange the service location, therefore, we will share your actual phone number or other contact information with other users.
Auto Services Requested or Paid For by Others. Some auto services you receive may be requested or paid for by others. If you receive one of those services using your Minzo business profile account, a code or coupon, a corporate credit card linked to another account, or another user otherwise requests auto services for you, we may share some or all of your service details with that other party, including the date, time, charge, rating given, region and location of service.
Referral Programs. If you refer someone to the Minzo Platform, we will let them know that you generated the referral. If another user referred you, we may share information about your use of the Minzo Platform with that user. For example, a referral source may receive a bonus when you join the Minzo Platform or complete a certain number of auto services and would receive such information.
C Sharing With Third-Party Service Providers for Business Purposes
Depending on whether you’re a Customer or a Provider, Minzo may share the following categories of your personal information for a business purpose (as we have done for the preceding 12 months) to provide you with a variety of the Minzo Platform’s features and services:
We disclose those categories of personal information to service providers to fulfill the following business purposes:
D For Legal Reasons and to Protect the Minzo Platform
We may share your personal information in response to a legal obligation, or if we have determined that sharing your personal information is reasonably necessary or appropriate to:
E In Connection with Sale or Merger
We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.
F Upon Your Further Direction
With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.
B California Residents
The California Consumer Privacy Act provides some California residents with the additional rights listed below. To exercise these rights see the “Exercising Your California Privacy Rights” section in our privacy page.
Right to Know. You have the right to know and see what data we have collected about you over the past 12 months, including:
Right to Delete. You have the right to request that we delete the personal information we have collected from you (and direct our service providers to do the same). There are a number of exceptions, however, that include, but are not limited to, when the information is necessary for us or a third party to do any of the following:
Other Rights. You can request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. You also have the right not to be discriminated against for exercising any of the rights listed above.
Exercising Your California Privacy Rights. To request access to or deletion of your personal information, or to exercise any other data rights under California law, please contact us using the following methods:
Email: You may write to us via email to exercise rights. Please include your full name, email address, and phone number associated with your use of the Minzo Platform, along with why you are writing, so that we can process your request in an efficient manner.
To respond to some rights we will need to verify your request either by asking you to log in and authenticate your account or otherwise verify your identity by providing information about yourself or your account. Authorized agents can make a request on your behalf if you have given them legal power of attorney or you provide signed permission, verification of your identity, and confirmation that you provided the agent permission to submit the request.
Response Timing and Format. We aim to respond to a consumer request for access or deletion within 45 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing.